Frequently Asked Questions (FAQ)
Sales & Products
Yes. Aeroseek is an authorized dealer for DJI and Insta360 products, offering genuine products with manufacturer warranty support.
Trade-In Service
Aeroseek Trade-in program is a program designed for you to trade in your old/used drone for credit that will offset the purchase price of the drone you want.
You may contact us through Whatsapp to know if your drone is eligible for trade-in and what the estimated price will be and the price to trade-up into your desired drone.
If you accept the trade-up estimate you will need to prepare your drone to be traded-in. Simply, all you need to do is back-up your files on the internal storage, remove the SD and format the internal storage. You will find this setting in the photo/video settings.
If you wish to do the trade-up in store, simply visit our store and team members in-store will verify the trade-in estimate. If there are any additional issues with the drone, the trade-in value may be adjusted. Once the drones are swapped and the excess paid, you're all done and ready to enjoy your new drone!
If you wish to do the trade-up online, simply ship the drone to our address. If there are any additional issues with the drone, the trade-in value may be adjusted. Once the drones are swapped and the excess paid, we will ship your new drone out to you ASAP!
Regardless of how you trade in, it is important to note that if the condition of the drone doesn't match your description, an adjusted trade-in value will be provided. You will have the option to accept or reject the revised quote. If you reject it, your device will be returned to you.
If you accept the trade-up estimate you will need to prepare your drone to be traded-in. Simply, all you need to do is back-up your files on the internal storage, remove the SD and format the internal storage. You will find this setting in the photo/video settings.
If you wish to do the trade-up in store, simply visit our store and team members in-store will verify the trade-in estimate. If there are any additional issues with the drone, the trade-in value may be adjusted. Once the drones are swapped and the excess paid, you're all done and ready to enjoy your new drone!
If you wish to do the trade-up online, simply ship the drone to our address. If there are any additional issues with the drone, the trade-in value may be adjusted. Once the drones are swapped and the excess paid, we will ship your new drone out to you ASAP!
Regardless of how you trade in, it is important to note that if the condition of the drone doesn't match your description, an adjusted trade-in value will be provided. You will have the option to accept or reject the revised quote. If you reject it, your device will be returned to you.
Aeroseek Trade-in program is designed to be hassle free and allows you to trade-up your drone without the worry and stress of dealing with the marketplace; low-ballers and unreliable buyers. We provide an easy service that will help avoid the hassles and hidden fees of selling through third party marketplaces. Our team will also provide you with the full service on your traded-up drone, showing you the benefits of your new drone and will steer you to picking the right drone for you. Our team are also active drone industry participants and with a wealth of knowledge.
Generally it takes 1-5 days to complete the entire process. Trading in-store will generally be a faster process that shipping (especially during peak shipping periods). Providing accurate information ensures a fast and efficient process.
There are different variables that will affect the trade in price. If the condition of the drone is described accurately, you will get a good estimate of your final trade-in credit. There are different conditions for the trade in value such as the physical condition of the drone, what error codes there are, how many hours the drone has flown, the life cycle of the product and the battery charge cycles. These are all factors that play part in the final trade-in value.
The "Up To" trade in credit is based on the specified drone model in Good condition. Depending on your model and condition, you may be eligible for a different trade-in amount.
Yes, you can trade in a water damaged drone.
The region where the drone has come from may affect the trade-in value, depending on how old the drone is.
Yes you will be able to trade in drones from sealed to used and even water damaged. Depending on the region of the sealed drone, your trade-in credit will vary but will be on the higher end of the price valuation.
Yes you may cancel your trade in at any time, there are no strings attached.
If you shipped your drone to us and then cancel, you will need to pay postage fees back to your address.
If you shipped your drone to us and then cancel, you will need to pay postage fees back to your address.
Yes you can trade in as many devices as you like where all the credit can go towards a new drone.
You will receive detailed instructions from our team regarding how to prepare your device for trade-in, however with shipping anything, you want to pack it securely and tightly so the drone does not sustain any damage during transportation.
If you have the original box, you may pack-it in the box, however you are able to trade the drone without the original box.
If you have the original box, you may pack-it in the box, however you are able to trade the drone without the original box.
If you are missing original accessories that came with the drone, this may affect the value of your trade in as these items will need to be replaced.
Once the traded in drone is in our hands, our team will be formatting the drone, clearing any and all data stored on the drone. We recommend removing the SD card before submitting the drone to trade in and to back-up then erase all internal storage. After formatting, no one will be able to see your previous flight logs as well as images/videos taken from the drone.
No this is not required but may be requested. Stolen drones will not be eligible for the trade-in program and can be easily identified.
Unfortunately only DJI branded drones are able to be traded in at this current time.
Yes, we accept drone trade-ins for cash.
You can bring in your drone for evaluation, and we will assess its condition, model, and market value before offering you a fair cash price. Trade-ins are a convenient way to upgrade to a newer DJI model or simply turn your unused drone into instant value.
You can bring in your drone for evaluation, and we will assess its condition, model, and market value before offering you a fair cash price. Trade-ins are a convenient way to upgrade to a newer DJI model or simply turn your unused drone into instant value.
You will have 5 days until the quote expires. We understand how life can get in the way so you are always welcome to be requoted.
Yes, your purchase with Aeroseek may be eligible for additional credit. Please provide proof of purchase upon trade-in.